Here are some qualtiy links that discuss this upcoming popular topic of Social Network Analysis.
- http://semanticstudios.com/publications/semantics - Peter Morville talks about How do knowledge workers learn? How do they decide what to learn next? What motivates them to share? The answer is in the social fabric that connects people to people and people to content. Relationships, trust and serendipity play key roles.
- http://internettime.com/blog/archives/000416.html - Colleagues in one department might all tend to consult one particularly useful person in another department, linking the group into a community of practice. Such collaborations are very common in scientific research. Groups in different universities share information, skills and expertise to solve problems. I doubt that email alone will produce reliable maps since F2F communication is probably more vital. How might this automated mapping be used? Some organizations are using maps of traffic flow in “find-an-expert” systems. Traffic analysis could identify and fix communication bottlenecks that impede the progress of the informal organization.